Privacy policy
How Monmo handles information when you use your AI team, connected apps and cloud computer.
Last updated: 14 November 2026 · English
1. Who we are
Monmo is provided by Monstar Lab Pte Ltd. (“Monmo”, “we” or “us”). This policy covers our website, workspace, desktop and mobile clients and the services that run your AI team. For privacy questions or requests, contact us through MonstarX’s website and identify your request as relating to Monmo.
2. Information we process
We process your account and sign-in details; messages, attachments, voice input and transcripts; saved memories, preferences, skills, routines and task history; files and browser sessions on your cloud computer; and information from apps you connect or send to your team inbox. We also process subscription and usage records, payment status, device and connection information, and service and security logs. Payment providers handle payment details through their own systems.
3. Why we use information
We use information to sign you in, provide your AI team, remember context, carry out your requests and scheduled work, operate connected apps and computers, meter usage and manage billing. We also use it to provide support, investigate failures, prevent abuse, protect accounts and meet legal obligations. Only provide information you are entitled to share, including information about other people.
4. AI processing and memory
Relevant messages, files, app results and memories are sent to the AI services needed for a task, including language models, memory search, classification, transcription and voice. Monmo uses AI models under zero data retention arrangements: information sent to those models is not retained by the model providers or used for training. This does not mean Monmo deletes your workspace history. Conversations, task records and memories persist so your team can continue its work. Account memories can be shared among your agents. You can review and remove memories in Settings; removing an automatically learned memory can leave a suppression marker for up to 180 days to prevent relearning it.
5. Connected services and sharing
We use service providers for hosting, storage, authentication, AI processing, app connections, email, payments and service operation. They process information as needed to provide those services. Apps you connect receive the requests you authorize and are subject to their own privacy terms. Disconnect apps in the workspace; if revocation cannot be confirmed, remove access on the app provider’s settings page as well. We may disclose information where required by law, to protect rights or security, or as part of a business transfer with appropriate protections.
6. Storage and security
Your conversations and memories are stored in an account-specific database, and your team uses an account-specific sandboxed cloud computer. Connections are encrypted in transit. Our service and infrastructure providers process information to operate and secure these systems; isolation does not mean that operational access is impossible. No service can guarantee absolute security. Information may be processed outside your country by our service providers.
7. Retention and your choices
We retain information as needed to provide the service, maintain account continuity, meet legal and accounting obligations, resolve disputes and protect security. Retention depends on the type and purpose of the information; this policy does not promise a fixed deletion deadline. You can edit memories and preferences, disconnect apps and stop routines. To request access, correction, export or deletion of your personal information, or to raise a privacy concern, contact us through MonstarX’s website. We may verify your identity and explain any lawful limits. Disconnecting an app does not erase information already saved in conversations or files.
8. Cookies and local storage
We use cookies and device storage for sign-in, session security, language, appearance and other service preferences. You can control these through your browser, although blocking them may prevent sign-in or other features from working.
9. Changes to this policy
We may update this policy as the service changes. The date below identifies this version. We will provide additional notice where required by applicable law.