Terms and conditions
The terms for using Monmo and working with your AI team.
Last updated: 14 November 2026 · English
1. About these terms
These terms govern your use of Monmo, provided by Monstar Lab Pte Ltd. By using Monmo, you agree to these terms. If you use it for an organization, you must have authority to act for that organization. You must be legally able to enter this agreement. The privacy policy explains how we process personal information.
2. Your account
Provide accurate account details, protect your sign-in and connected-service access, and tell us promptly if you suspect unauthorized use. You are responsible for activity you authorize and for ensuring that your use of other people’s information complies with your obligations.
3. Your AI team and approvals
Monmo provides AI agents, memory, connected apps, scheduled work and cloud computers, subject to your plan. Agents can make mistakes, misunderstand instructions or produce incomplete or inaccurate results. Review outputs and verify important facts before relying on them. You remain responsible for decisions and actions you authorize, including standing permissions and routines. Review recipients, amounts, files and other details on approval requests. AI output is not a substitute for qualified legal, medical, financial or other professional advice.
4. Acceptable use
Use Monmo lawfully and only with data, accounts and systems you are authorized to access. Do not use it to commit fraud, harass people, distribute malware, infringe rights, bypass security or permissions, or disrupt the service or other users. Do not attempt to obtain another customer’s information or abuse service limits.
5. Your content and our service
You retain your rights in the content you provide. You give us permission to host, process, transmit and display that content as needed to deliver and secure Monmo and carry out your instructions. You must have the rights needed to provide it. As between you and us, we do not claim ownership of your generated output; output may be similar to other users’ output and may be subject to third-party rights. Monmo’s software, branding and service materials remain ours or our licensors’.
6. Plans, payments and cancellation
Prices, included allowances, connected-app limits and available features are shown in the pricing page and the purchase flow. Paid subscriptions renew according to the billing terms shown at checkout until cancelled. Additional usage is charged only under the options you enable. You can manage your subscription through the billing controls. Cancellation takes effect as described there; contact us if you cannot access those controls. Fees already incurred remain payable. Refunds and remedies required by applicable law are preserved. We will notify you of material pricing changes before they apply to a renewal.
7. Third-party services
Connected apps, AI processing, payment services and infrastructure depend on third-party providers. Their terms may apply to your use of their services. Availability and permissions can change, and disconnecting a service may prevent related work from completing.
8. Availability, suspension and ending use
We work to keep Monmo available but do not promise uninterrupted or error-free operation. Features may change. We may restrict or suspend access where reasonably necessary to address abuse, security risks, unpaid charges or legal requirements. Where practical and lawful, we will explain the reason and allow you to resolve it. You may stop using Monmo and cancel your subscription at any time. Keep copies of important files and contact us about retrieving or deleting account information.
9. Responsibility and consumer rights
To the extent permitted by law, the service is provided as available, without a guarantee that every output will be accurate or meet every purpose. Nothing in these terms excludes or limits liability, guarantees, remedies or rights that cannot lawfully be excluded or limited, including applicable consumer guarantees.
10. Changes and contact
We may update these terms and will give notice of material changes before they take effect where required by law. The updated date identifies the current version. For questions, billing issues or disputes, contact us through MonstarX’s website and identify your request as relating to Monmo. We will work with you to address the issue.