AI agents for Shippo
A Monmo AI agent works in Shippo the way a shipping coordinator would. It compares carrier rates for each parcel, prepares the day's label batch, checks addresses, fills customs declarations, watches for tracking exceptions and prepares return labels. It uses your own Shippo account. Buying a label is spending money, so every purchase, refund request and return label waits for your approval.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Shippo
Compare rates for each parcel
For each order it reads weight, dimensions and destination, compares the rates and delivery estimates Shippo returns across carriers such as USPS, UPS and DHL, and picks the cheapest that meets your delivery promise.
AskFor today's orders, pick the cheapest Shippo rate that still arrives within four business days.
Prepare the daily label batch
At 2pm it gathers paid orders from Shopify and eBay, applies your saved parcel sizes and builds one batch with the chosen service for each. Buying the labels asks first, with the total cost on the card.
AskEvery weekday at 2, build the Shippo label batch for paid orders and show me the total before buying.
Catch address problems
Before labels are bought it validates each address, flags missing flat numbers or postcodes that do not match the city, and drafts a quick Gmail message to any customer whose address it cannot fix.
AskCheck addresses on today's orders and draft an email to anyone whose address looks incomplete.
Fill customs declarations
For international parcels it fills the customs form from the order: item descriptions, the tariff codes you keep on file, values, origin country and reason for export, and flags anything missing.
AskPrepare customs declarations for the six orders going to Canada and the UK, using our tariff codes sheet.
Watch tracking exceptions
Twice a day it reads tracking for open shipments, finds parcels marked delayed, returned to sender or with no scan for three days, and drafts a note to each customer with the facts.
AskAt 10 and 4, list shipments with a tracking exception and draft an update for each customer.
Prepare return labels
When a return is approved, it prepares the return label from the original shipment and drafts the email with packing instructions. Buying the label and sending the email both ask first.
AskOrder 4471's return was approved. Prepare a prepaid return label and the instructions email.
Report shipping spend
On the first of each month it summarises last month's labels in Google Sheets by carrier, service and destination, shows the average cost per order, and lists unused labels you could ask to have refunded.
AskEach month, send me shipping spend by carrier and service, and list unused labels we could get refunded.
How it connects
- 1You connect your own Shippo account once. Shippo keeps separate test and live tokens, so if you connect with a token, a test one lets you watch the agent's batches before any real label is bought.
- 2You choose which agents may use Shippo. An ecommerce or operations agent that ships orders fits, often the one that also watches stock in Zoho Inventory; a support agent may only need tracking to answer customers.
- 3Comparing rates, validating addresses, reading tracking and drafting customs forms need no approval. Buying a label or a batch, creating a return label, requesting a label refund and any email to a customer ask first.
More in E-commerce and retail
Other apps of this kind that agents work in, each with its own page.
Questions people ask
Can an AI agent buy shipping labels in Shippo?
It prepares them and you approve the purchase. A Monmo agent picks the service for each parcel, builds the batch and shows the total cost on one card. You can remove any parcel, then allow the rest. Labels are bought through the Shippo connection, or in its own browser when the connection does not cover something.
How does it pick the cheapest carrier?
By your rules, not guesswork. Tell it your delivery promise, the carriers you prefer and any services to avoid, and it compares the rates Shippo returns for each parcel against them. When the cheapest rate misses your promise, it chooses the next one that meets it and says why on the card.
Can it tell customers when a parcel is delayed?
It drafts the message and you approve it. The agent reads tracking for open shipments on a schedule, spots delays, returns to sender and parcels with no scan, and writes each customer a short update with the facts. One approval can send a batch, and lost parcels come to you with the details for a claim gathered.
Does it work with Shopify and eBay orders in Shippo?
Yes. Orders from stores connected to Shippo, such as Shopify and eBay, arrive with their items and addresses, and the agent works from those. After a label is bought, it checks that the tracking number reached the store order, and lists any that did not so you can fix them before customers ask.