AI agents for Judge.me reviews
A Monmo AI agent works in Judge.me the way a store's reviews manager would. It reads every new review, drafts public replies in your voice, brings low ratings to you with the order behind them, spots product problems that keep coming up and answers shopper questions. It uses your own Judge.me access. Replies, moderation and coupons wait for your approval, and it never writes reviews.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Judge.me
Send the weekly review digest
Every Monday it reads last week's reviews and gives you the average rating by product, the points customers praised most, the most common complaints and the reviews that still need a reply.
AskEvery Monday at 9, send me last week's Judge.me reviews summarised by product, with the ones that need a reply.
Draft replies to reviews
For each review it writes a short public reply that thanks the customer by name and answers what they said. Replies to happy customers go on one card; low ratings come to you first.
AskDraft replies to this week's 4 and 5 star reviews, and bring me every review under 3 stars with the order details.
Look into a bad review
For a one-star review it finds the order in Shopify, the shipping history and any support emails in Gmail, and tells you what went wrong before you decide on a reply or an offer to put it right.
AskLook into the 1-star review on the linen apron. What happened with that order?
Spot product problems early
It groups review comments by theme across a product's history, such as runs small or the zip breaks, and tells you when a theme is growing, with example wording from the reviews.
AskRead every review of the Trail jacket and tell me the top complaints, and whether any are getting more frequent.
Answer shopper questions
When a shopper asks a question on a product page, it drafts an answer from the product details and earlier answers. Publishing it asks first, and questions it cannot answer come to you.
AskDraft answers to the open product questions in Judge.me using our size guide and care instructions.
Flag spam and off-topic reviews
It flags reviews that look like spam, are about another shop or contain personal details, explains why, and proposes hiding or keeping each. Nothing is hidden until you approve, and genuine criticism stays.
AskCheck new reviews for spam or personal details and propose which to hide, with your reason.
Pick reviews worth featuring
It shortlists recent photo reviews from verified buyers that show a product well, and drafts an Instagram post or a quote graphic in Canva. Posting, and asking the reviewer's permission, ask first.
AskPick five photo reviews of the new mugs we could feature, and draft an Instagram post for the best one.
How it connects
- 1You connect your store's own Judge.me account once, usually with the shop domain and an API token from your Judge.me settings. The agent sees the reviews and questions for that shop.
- 2You choose which agents may use Judge.me. An ecommerce or support agent fits; a marketing agent may need only the reviews you choose to feature on Instagram or in Klaviyo emails.
- 3Reading reviews and questions and drafting replies happen without asking. Publishing a reply or an answer, hiding or showing a review, changing review request settings and sending any coupon ask first. The agent never writes or edits a customer's review.
More in E-commerce and retail
Other apps of this kind that agents work in, each with its own page.
Questions people ask
Can an AI agent reply to Judge.me reviews?
Yes, with your approval. A Monmo agent drafts a short reply to each review in your voice, thanks the customer and answers what they raised. Positive replies can go out together on one card. Low ratings come to you first with the order history, because the right response may be a refund or a personal email rather than a public reply.
Will the agent write fake reviews or remove bad ones?
No. It never writes, edits or invents reviews, and it does not hide criticism because it is negative. It proposes hiding only spam, reviews about another product or shop, and ones that expose personal details, and each of those waits for your approval. Honest low ratings stay up and get a reply.
Can it tell me what customers complain about most?
Yes. The agent reads every review for a product, groups comments by theme such as sizing, quality or delivery, counts each theme over time and shows example wording. It tells you when a complaint is growing, so you can change the size guide, the supplier or the description before more customers run into it.
Does it work with Judge.me on Shopify?
Yes. With Judge.me and Shopify both connected, the agent can match a review to its order, check delivery and product details, and draft a reply that reflects what happened. It works through the connections, or in its own browser when the connection does not cover something, and asks before changing anything in either app.