AI agents for Missive
A Monmo agent works in Missive the way a team member who covers the shared inbox would. It sweeps unassigned conversations each morning, drafts replies from your shared responses, leaves a short summary for the teammate taking over, suggests labels and assignments, and reports what the team handled each week. It connects with a Missive API token you create, and asks before it sends, comments, assigns or closes.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Missive
Sweep unassigned conversations
At 8:30 it reads every conversation in the team inbox with no assignee, says what each one is about, and proposes who should take it based on the labels and who handled similar ones.
AskEvery weekday at 8:30, list unassigned conversations in the team inbox and suggest an owner for each.
Draft replies from shared responses
It starts from the response your team already uses for refunds, onboarding or pricing, adjusts it to the customer's question and saves a draft in the conversation for whoever sends it.
AskDraft replies to today's onboarding questions using our shared responses, and leave them as drafts.
Summarise a thread for a teammate
When a conversation changes hands, it reads the emails and internal chat and writes five lines: the request, what was promised, open questions and the next step. Posting the comment asks first.
AskSummarise the Lumen renewal conversation for Dana as an internal comment. Let me see it before you post.
Suggest labels and assignments
It reads new conversations, proposes shared labels such as billing, bug or partner, and suggests who to assign. You approve the batch once and it applies them.
AskLabel this morning's new conversations and propose assignees. Let me check the batch first.
Bring back snoozed conversations
It keeps track of conversations waiting on a customer and, when the snooze ends with no reply, drafts a short nudge and tells the owner in the conversation chat.
AskFor conversations snoozed this week that still have no customer reply, draft a follow-up for each owner.
Report the week by label
Every Friday it counts conversations per label and per inbox, notes how long the oldest open ones have waited, and writes the summary to a Google Sheets tab and Slack.
AskEvery Friday at 4, report this week's conversations by label and list the five oldest still open.
Turn a request into a CRM update
When a customer asks for a change to their plan or contact details, it finds the record in HubSpot and prepares the update with a link back to the conversation. Saving it asks first.
AskThis customer moved to a new company. Prepare the HubSpot contact update from the conversation.
How it connects
- 1You connect Missive once with an API token you create in your own Missive preferences. The agent sees the inboxes and conversations your user can see; API access depends on your Missive plan.
- 2You choose which agents may use Missive. A support or operations agent fits; give it only the token for the user whose inboxes it should cover.
- 3Reading conversations, labels and team chat, and saving drafts, need no approval. Sending a reply, posting a comment, assigning, labelling, snoozing or closing a conversation each ask first, and one card can cover a batch.
More in Email
Other apps of this kind that agents work in, each with its own page.
Watch it work
A sample replay with example data, sped up. Pause it, scrub through it, or take the mouse yourself. This sample shows a similar job in other tools; Missive is not on screen.
On screen
Gmail
Pick a job. Watch it get done.
- WhenWeekdays, 7:30
- DoesReads, sorts, drafts
- NeverSends without your OK
- Haruka at Yamato Outdoor wants Thursday at 3 PMDraft ready
- Pacific Freight invoice, $4,280, due FridayMatches the PO
- Customs form for the sample shipmentFilled in
- Why
- Confirm the new meeting time.
- Where
- Gmail · haruka@yamato-outdoor.example
- What to expect
- Sends this one email. Your other drafts stay drafts.
Your team. Connected to everything.
Inbox (46) · Mail+Inbox0
Starred
Drafts2
Sent
Needs you3
FYI7
Archived36
3handled
7summarised
36archived
Sample replays with fictional data, sped up. Pause one, scrub through it, or take the mouse yourself.
Questions people ask
Can an AI agent help a team that shares a Missive inbox?
Yes. A Monmo agent reads the shared inbox like any teammate, drafts replies, writes summaries and suggests labels and owners. It leaves drafts in the conversation for people to send, and anything that changes the conversation, such as assigning or closing it, is shown on a card first.
Will the agent post comments in Missive chats on its own?
No. Internal comments are visible to your team, so the agent shows the comment and the conversation it belongs to before posting. Drafting the text happens on its own, so the summary is ready when a teammate picks the conversation up.
Does it work with Gmail and Outlook accounts inside Missive?
Yes. Missive brings Gmail, Outlook and other accounts into one place, and the AI agent works with the conversations Missive shows, through the Missive connection, or in its own browser when the connection does not cover something. You can also connect Gmail or Outlook directly for jobs outside Missive.
Do I need a particular Missive plan for the agent?
The agent connects with a Missive API token, so your plan must include API access. If it does not, the agent can still work in Missive in its own browser with your login for lighter jobs, and it asks before every send or change either way.