AI agents for Front
A Monmo agent works in Front the way an experienced member of your customer operations team would. It drafts replies from your message templates with order or account details filled in, proposes tags and assignees, writes internal comments for handovers, watches conversations near their SLA and reports reply times each week. It uses a Front API token you scope, and asks before it replies, comments or changes a conversation.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Front
Draft replies with the facts filled in
For each open conversation it reads the thread, looks up the order in Shopify or the account in Salesforce, starts from the right message template and saves a draft. Sending waits for you.
AskDraft replies to open conversations in the Support inbox using our templates, with order status from Shopify.
Tag and assign new conversations
It reads each new conversation, proposes tags such as billing, bug or cancellation, and suggests a teammate based on who owns that topic. You approve the batch and it applies them.
AskThree times a day, tag new conversations in Support and suggest an assignee. Show me the batch first.
Write handover comments
When a conversation moves to another teammate or to the night shift, it writes an internal comment with the request, what was tried, what was promised and the next step. Posting asks first.
AskWrite a handover comment on every conversation I still have open, for the evening team.
Watch conversations near their SLA
Every hour in working time it lists open conversations close to breaching your reply target, oldest first, with a drafted reply for each so the owner can respond quickly.
AskEvery hour from 9 to 6, tell me which conversations are within 30 minutes of breaching our SLA.
Escalate a bug to engineering
When customers report the same fault, it groups the conversations, writes one Jira issue with steps, affected accounts and links back to Front, and asks before creating it.
AskGroup this week's conversations about export failures and draft one Jira issue with every affected customer.
Report reply and resolution times
Every Monday it reads Front analytics for each inbox, compares first reply and resolution times with last week, and lists the tags that grew, in a Google Sheets tab and a Slack post.
AskEvery Monday at 9, report last week's first reply and resolution times per inbox and the fastest-growing tags.
Draft knowledge base articles
It finds questions your team answers again and again with no article behind them, and drafts one from the best replies. Publishing to your Front knowledge base asks first.
AskFind the five questions we answered most last month with no help article, and draft one for each.
Hand you the sensitive ones
It leaves conversations about legal threats, security incidents or large refunds alone, and brings them to you with a summary, the customer's history and a suggested reply you can rewrite.
AskDo not draft replies for anything mentioning a breach, a lawyer or a refund over 500. Bring those to me.
How it connects
- 1You connect Front once with an API token. In Front, tokens are created by an admin and limited by scope, so you can give the agent access to one team's inboxes rather than the whole company.
- 2You choose which agents may use Front. Your support agent needs it; a sales agent might need read access to see a customer's recent conversations.
- 3Reading conversations, comments, tags and analytics, and saving drafts, need no approval. Sending a reply, posting a comment, tagging, assigning, archiving and publishing an article each ask first, and a batch fits on one card.
More in Customer support
Other apps of this kind that agents work in, each with its own page.
Watch it work
A sample replay with example data, sped up. Pause it, scrub through it, or take the mouse yourself. This sample shows a similar job in other tools; Front is not on screen.
On screen
Gmail
Shopify
Google Sheets
Pick a job. Watch it get done.
- Order status6
- Returns3
- How-to2
- Need you3
- Why
- They follow your saved policies: order status, returns inside 30 days, care instructions.
- Where
- support@fieldwork.example · 11 customers
- What to expect
- Sends the 11 drafts. The 3 that need you are not sent.
Your team. Connected to everything.
Support log+Sample replays with fictional data, sped up. Pause one, scrub through it, or take the mouse yourself.
Questions people ask
Can an AI agent answer customers in Front?
It writes the answers and your team approves them. A Monmo agent reads each conversation, checks the order or account in your other apps, and saves a draft from your message templates. Routine replies can go out together on one approval, and sensitive conversations come to a person with a summary.
How do I limit which Front inboxes the agent can see?
Scope the API token. A Front admin can create a token limited to certain teams or resources, so the AI agent sees only those inboxes. In Monmo you also choose which agents may use the connection, and you can revoke the token from Front at any time.
Can it work with Front rules and SLAs we already have?
Yes. Your rules keep running in Front as before. The agent reads the tags, assignments and SLA targets they produce and works alongside them: drafting for conversations a rule routed, or flagging ones close to breaching. It works through the Front connection, or in its own browser when the connection does not cover something.
Does the agent see internal comments and discussions?
It reads them when they are part of a conversation it is working on, because they often hold the context a reply needs. It never posts a comment, mentions a teammate or shares anything outside Front without showing you first.