AI agents for Intercom
A Monmo AI agent works in Intercom the way a support teammate would. It drafts replies to open conversations from your help center and past answers, tags and assigns new conversations, turns bug reports into Jira issues, keeps help center articles current and reports what customers asked about each week. It uses your own Intercom access. Replies, notes, assignments and published articles wait for your approval.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Intercom
Draft replies to open conversations
For each open conversation it reads the thread, the customer's plan from their attributes, recent payments in Stripe and your help center, then drafts a reply. You can edit every draft before it is sent.
AskDraft replies to the open conversations in the Billing inbox from our help center, and show them on one card.
Tag new conversations and route them
Three times a day it reads new conversations, proposes tags and the team or teammate each belongs with, and notes why. You approve the batch and the conversations move.
AskAt 9, 1 and 5, tag new Intercom conversations and suggest who should own each. Apply once I approve.
Turn bug reports into Jira issues
When a customer reports something broken, it gathers the steps, browser, account and screenshots from the conversation, checks Jira for an existing issue and drafts a new one or a comment. Creating it asks first.
AskFor every conversation tagged bug today, check Jira for a match and draft an issue or a comment.
Follow up snoozed conversations
Each morning it lists conversations snoozed until today and those waiting on the customer for more than three days, and drafts a short follow-up or a closing message for each.
AskEvery morning, list snoozed conversations due today and draft a follow-up for each one.
Keep help center articles current
When a product change ships or the same question keeps coming in, it finds the articles that are out of date or missing, and drafts the update with the steps as they work now. Publishing asks first.
AskOur export screen changed this week. Find help center articles that mention it and draft updates.
Report the week's topics
Every Monday it groups last week's conversations by tag and theme, counts them, notes how long first replies took, and posts in Slack the questions a better article or a product fix would prevent.
AskEvery Monday at 9, send me last week's top conversation topics, with counts and one example of each.
Brief an account manager
Before a renewal meeting it pulls a company's conversations, open tickets and tone over the last 90 days, plus the deal in Salesforce or HubSpot, and writes a one-page brief your account manager can read in two minutes.
AskBrief me on Acme Corp's Intercom history from the last 90 days before Thursday's renewal meeting.
How it connects
- 1You connect your own Intercom workspace once. A workspace admin usually has to approve the app, and the agent sees the inboxes, conversations, contacts and articles your account can see.
- 2You choose which agents may use Intercom. Your support agent needs it; a customer success agent may need only company histories; most of the team needs nothing.
- 3Reading conversations, contacts and articles needs no approval. Sending a reply, adding a note, tagging, assigning or closing a conversation, sending an outbound message and publishing an article ask first, and a morning's replies can share a single card.
More in Customer support
Other apps of this kind that agents work in, each with its own page.
Watch it work
A sample replay with example data, sped up. Pause it, scrub through it, or take the mouse yourself. This sample shows a similar job in other tools; Intercom is not on screen.
On screen
Gmail
Shopify
Google Sheets
Pick a job. Watch it get done.
- Order status6
- Returns3
- How-to2
- Need you3
- Why
- They follow your saved policies: order status, returns inside 30 days, care instructions.
- Where
- support@fieldwork.example · 11 customers
- What to expect
- Sends the 11 drafts. The 3 that need you are not sent.
Your team. Connected to everything.
Support log+Sample replays with fictional data, sped up. Pause one, scrub through it, or take the mouse yourself.
Questions people ask
Can an AI agent reply to Intercom conversations?
It writes the replies and you approve them. A Monmo agent reads each conversation, the customer's details and your help center, then drafts an answer. The drafts sit on one card where you can edit or decline any of them. Conversations about refunds, outages or complaints come to you with a summary instead.
Can it work alongside our Intercom workflows?
Yes. The agent picks up the conversations your workflows hand to the team and leaves alone the ones your existing automation already handles. Tell it which inboxes and tags are its to work on. It does not change your workflows or settings, and it asks before replying, assigning or closing anything.
Can it create Jira issues from Intercom conversations?
Yes, with your approval. The agent collects the steps, account details and screenshots from the conversation, checks Jira for a matching issue, and drafts either a new issue or a comment on the existing one. Once you allow it, it is created through the Jira connection, or in its own browser when the connection does not cover something.
Is it safe to give an AI agent access to Intercom?
The agent uses the Intercom access you connect and sees only what that access allows. It reads freely but never replies to a customer, changes a contact or publishes an article without a card you approve. You can watch its screen, keep Intercom to your support agent and disconnect it at any time.