AI agents for Kommo
A Monmo agent works in Kommo the way a sales assistant watching the team's chats would. It sorts incoming leads, reads conversations from WhatsApp, Instagram and Facebook Messenger, drafts the replies that are waiting, moves leads to the right stage and keeps tasks from slipping. It connects through your own Kommo account and asks before it sends a message, changes a lead or edits a Salesbot.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Kommo
Sort incoming leads
Every hour in working time it reads new conversations waiting in Incoming leads, works out what each person wants, and proposes whether to accept it into the pipeline, link it to an existing contact or decline it.
AskDuring working hours, check Kommo's incoming leads every hour and tell me which to accept, link or decline.
Draft replies for unanswered chats
It lists conversations where a customer has waited longest, reads the chat history and your price list, and drafts a reply in the customer's language. Each reply is sent only after you approve it.
AskShow me Kommo chats waiting more than two hours and draft a reply for each from our price list.
Move leads to the right stage
From what was said in the chat, a quote sent or a payment confirmed, it proposes the next pipeline stage for each lead and the budget value, with the message that supports it.
AskGo through leads in Qualified and suggest which have moved to Quote sent or Won, based on the chats.
Keep tasks from slipping
Every morning it finds leads with no open task and overdue tasks by person, and proposes a follow-up task with a date for each so that no conversation goes quiet without a reason.
AskEvery weekday at 9, list Kommo leads with no task or an overdue one and propose a follow-up for each.
Review your Salesbot and stage automations
It reads recent conversations handled by your Salesbot and the actions on each pipeline stage, and points out where customers got stuck or repeated themselves, with a suggested change for you to make.
AskRead last week's Salesbot conversations and tell me where customers got stuck, with a fix for each.
Report on sources and response times
Every Monday it counts leads by source, such as WhatsApp, Instagram or the website form, the average time to first reply and the win rate by source, and writes it up in Google Sheets.
AskEvery Monday at 8, report Kommo leads, first-reply time and win rate by source for last week.
How it connects
- 1You connect your own Kommo account once, using your account's address. An account administrator usually has to approve or install the integration. The agent sees the pipelines, leads and chats your user can see.
- 2You choose which agents may use Kommo. A sales or customer support agent fits; keep chat access to the agents that answer customers.
- 3Reading leads, contacts, chats and tasks happens without asking. Sending any chat message or email, accepting or declining an incoming lead, changing a stage or field, and editing a Salesbot or automation all ask first.
More in CRM and sales
Other apps of this kind that agents work in, each with its own page.
Watch it work
A sample replay with example data, sped up. Pause it, scrub through it, or take the mouse yourself. This sample shows a similar job in other tools; Kommo is not on screen.
On screen
Google Docs
Salesforce
Google Slides
Pick a job. Watch it get done.
- Why
- From today’s calls and the follow-up emails.
- Where
- Fieldwork Salesforce · 3 opportunities
- What to expect
- Changes stage, amount, close date and next step. Nothing is deleted.
- Open pipeline$610k
- Moved forward$184k
- Stalled 14+ days2 deals
- Slipped to April1 deal
Your team. Connected to everything.
Pipeline review — week 7+Sample replays with fictional data, sped up. Pause one, scrub through it, or take the mouse yourself.
Questions people ask
Can an AI agent answer WhatsApp chats in Kommo?
You approve every answer it writes. A Monmo AI agent reads each waiting conversation, checks the customer's history and your price list or policies, and writes a reply. One card can cover several replies. It does not send messages without your approval, and it does not send bulk messages to people who did not write to you.
How does the agent work with Kommo's Salesbot?
The two do different work. Your Salesbot follows the rules you set inside Kommo. The Monmo agent reads what happened, drafts the replies that need thought, moves leads and points out where the bot's flow could be better. Changes to the Salesbot are yours to make or approve.
Can it move Kommo leads through the pipeline?
Yes, after your approval. The agent reads the chat, quotes and payments for each lead and proposes the next stage and budget, with the message that justifies it. You approve the batch, and any automations on those stages run as you set them, through the Kommo connection or in its own browser when the connection does not cover something.
Will the agent reply to customers in their own language?
It can draft replies in the language the customer writes in, and you brief it in English or Japanese. Each reply is shown to you before it is sent, so you can check the tone and the facts. Prices, discounts and promises stay your decision.