AI agents for WhatsApp Business
A Monmo agent works in WhatsApp Business the way a customer service assistant would. It reads new customer messages, checks the order or booking they refer to, drafts replies in the customer's language, prepares message templates for review and hands difficult conversations to you. It uses your WhatsApp Business account, and every message it sends waits for your approval first.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in WhatsApp
Reply to customers while the window is open
When a customer writes, it reads the conversation, looks up their order in Shopify and drafts a reply while the 24-hour customer service window is still open. Routine replies are approved together on one card.
AskDraft replies to new WhatsApp messages about orders using Shopify. I will approve them every hour.
Hand over the hard conversations
Complaints, refund requests and anyone who asks for a person are not answered by the agent. It writes a three-line summary of the conversation and the order, and passes it to you or to whoever you name.
AskIf a WhatsApp customer is upset or asks for a refund, do not reply. Send me a short summary and the order instead.
Write message templates for review
Messages sent outside the 24-hour window must use templates Meta has approved. It drafts templates for order updates or appointment reminders in the right category, with placeholders, and submits them after you approve.
AskDraft a utility template for shipping updates with the order number and tracking link as placeholders.
Send order updates to customers who opted in
When an order ships, it prepares the approved template for each customer who agreed to WhatsApp updates, fills in the details and sends the day's batch on one approval.
AskEach afternoon, prepare shipping updates on WhatsApp for today's dispatched orders, only for customers who opted in.
Reply in the customer's language
A customer writes in Spanish or Japanese. It drafts the reply in their language, shows you an English version beside it on the card, and keeps product names, prices and links exactly as they are.
AskReply to WhatsApp customers in the language they wrote in, and show me an English version of each reply.
Log conversations in your help desk
After each resolved conversation it adds a note to the customer's record in HubSpot or Zendesk with the question, the answer and the order, so the next person sees the history. Writing the note asks first.
AskAt the end of each day, log resolved WhatsApp conversations against the customer in HubSpot.
Write the weekly conversations report
Each Monday it counts last week's conversations by topic, lists the questions that came up most and the ones your help pages do not answer, and writes the totals into Google Sheets.
AskEvery Monday, report last week's WhatsApp conversations by topic and tell me which questions our FAQ is missing.
How it connects
- 1You connect your own WhatsApp Business account once, set up on the WhatsApp Business Platform in your Meta business account. A personal WhatsApp account is not connected this way.
- 2You choose which agents may use WhatsApp. A customer support or ecommerce agent fits; an agent that writes your marketing plan does not need your customers' conversations.
- 3Reading conversations needs no approval. Every reply, template message and template submission asks first, and one card can cover a batch. The agent messages only customers who wrote to you or agreed to receive updates.
More in Chat and meetings
Other apps of this kind that agents work in, each with its own page.
Watch it work
A sample replay with example data, sped up. Pause it, scrub through it, or take the mouse yourself. This sample shows a similar job in other tools; WhatsApp is not on screen.
On screen
Gmail
Shopify
Google Sheets
Pick a job. Watch it get done.
- Order status6
- Returns3
- How-to2
- Need you3
- Why
- They follow your saved policies: order status, returns inside 30 days, care instructions.
- Where
- support@fieldwork.example · 11 customers
- What to expect
- Sends the 11 drafts. The 3 that need you are not sent.
Your team. Connected to everything.
Support log+Sample replays with fictional data, sped up. Pause one, scrub through it, or take the mouse yourself.
Questions people ask
Can an AI agent reply to customers on WhatsApp?
Yes, with your approval. A Monmo agent reads new messages on your WhatsApp Business account, checks the order or booking they mention and drafts a reply. You approve replies one at a time or as a batch, and they are sent through the WhatsApp connection, or in its own browser when the connection does not cover something.
Can an AI agent message customers who have not written first?
Only in the way WhatsApp allows, and only after you approve. Outside the 24-hour window, a business can send only templates Meta has approved, to people who agreed to receive them. The agent prepares those messages for customers who opted in. It does not send promotions in bulk to people who did not ask.
Does an AI agent need the WhatsApp Business Platform?
Yes. The connection works with a WhatsApp Business account on the WhatsApp Business Platform, which you set up in your Meta business account. It is not for a personal account. Once it is connected, you decide which agents may use it, and every message still waits for your approval.
Will the AI agent pass difficult WhatsApp conversations to a person?
Yes. You tell the AI agent which topics it should not answer, such as complaints, refunds or legal questions, and those come to you with a short summary and the order details. A customer who asks for a person is always handed over rather than answered by the agent.