AI agents for PagerDuty
A Monmo agent works in PagerDuty the way an incident coordinator would. When an incident triggers it gathers the alert, recent changes and the runbook into a brief, drafts status updates while people fix the problem, writes the postmortem afterwards and checks the on-call schedule for gaps. It uses your own PagerDuty login. Acknowledging, resolving, escalating and changing schedules wait for your approval.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in PagerDuty
Brief the responder
When an incident triggers, it reads the alert, the service, recent deploys and the runbook, checks Datadog or Sentry for the same minutes, and drafts a short brief for the incident channel.
AskWhen a high-urgency incident triggers on payments, gather what you can in five minutes and draft a brief for the channel.
Draft status updates
While engineers work on the fix, it drafts a plain-language status update for stakeholders every 30 minutes from the incident notes. Each update is sent once you allow it.
AskDraft a stakeholder update for the checkout incident every 30 minutes until it is resolved.
Check the on-call schedule for gaps
Every Friday it reads the next four weeks of each schedule, finds gaps, people on call during leave marked in Google Calendar and anyone with too many nights in a row.
AskEvery Friday, check the next four weeks of on-call for gaps and anyone on call while they are away.
Prepare holiday overrides
From the holiday calendar and swap requests in Slack, it prepares the overrides needed so every shift has cover. Creating an override or editing a schedule asks first.
AskPriya is away 20 to 27 December. Find who can cover her on-call shifts and prepare the overrides.
Write the postmortem
After an incident is resolved it builds the timeline from the log entries, notes and the Slack channel, and drafts the postmortem in Google Docs with impact, cause and follow-ups for you to edit.
AskDraft the postmortem for incident 4821 from PagerDuty and the incident channel. Keep it blameless.
Prepare the weekly incident review
On Monday it counts last week's incidents by service and urgency, time to acknowledge and resolve, and interruptions out of hours, and puts the figures in Google Sheets with a short note.
AskEvery Monday, summarise last week's incidents by service, with time to acknowledge, time to resolve and night-time pages.
Quiet noisy services
It finds services whose low-urgency incidents resolve on their own within minutes, and drafts changes to urgency or event rules so people are woken only for real problems. Changes ask first.
AskWhich services created the most incidents last month that resolved on their own? Suggest what to change.
How it connects
- 1You connect your own PagerDuty account once. The agent acts with that user's role, so a responder login can acknowledge and resolve, while changing schedules and escalation policies needs a manager or admin login.
- 2You choose which agents may use PagerDuty. An engineering or on-call agent needs it, and an operations agent might handle schedules; nobody else needs to see incidents.
- 3Reading incidents, schedules, services and analytics happens without asking. Acknowledging, resolving, reassigning or escalating an incident, adding a note, sending a status update and editing a schedule or policy ask first.
More in Developer and IT
Other apps of this kind that agents work in, each with its own page.
Questions people ask
Can an AI agent respond to PagerDuty incidents?
It handles the gathering and writing so your on-call engineer can focus on the fix. The AI agent reads the alert and recent changes, drafts a brief and status updates, and keeps the timeline. Acknowledging and resolving stay with a person or ask first, and the decisions during an incident are yours.
Will it acknowledge or resolve incidents without asking?
No. Acknowledging, resolving, reassigning and escalating each show a card first, with the incident, the service and what will happen next. The agent does this through the PagerDuty connection, or in its own browser when the connection does not cover something. Reading incidents and drafting updates need no approval.
Can it write incident postmortems?
Yes. After an incident it collects the log entries, notes, related alerts from Datadog or Sentry and the discussion in Slack, then drafts a blameless postmortem with a timeline, impact, cause and follow-up actions. You edit and share it. Creating follow-up tickets in Jira asks first.
Can it manage on-call schedules and overrides?
It can check them and prepare every change. The agent finds gaps, clashes with leave and unfair runs of nights, and prepares overrides or schedule edits to fix them. Each change asks first, and who covers which shift is agreed by your team, not decided by the agent.