AI agents for Microsoft Bookings
A Monmo agent looks after Microsoft Bookings the way a front-desk coordinator would. It reads the day's appointments, briefs the staff member taking each one, spots clashes and empty stretches, drafts follow-ups in Outlook and suggests fixes to services, buffer times and business hours. It uses your Microsoft 365 sign-in and asks before it books, moves, cancels or edits anything.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Microsoft Bookings
Brief staff on tomorrow's appointments
Every weekday at 17:00 it reads tomorrow's bookings, the answers customers gave to your booking questions and any earlier Outlook emails, then drafts a short brief for each staff member, posted in Microsoft Teams once you allow it.
AskEach weekday at 5pm, brief every staff member on tomorrow's Bookings appointments. Show me the Teams messages before they go.
Find clashes and empty stretches
It compares the booking calendar with each staff member's own Outlook calendar and lists double bookings, appointments outside business hours and afternoons with nothing in them, so you can decide what to move or promote.
AskCheck next week's Bookings calendar against everyone's Outlook calendar and list clashes and empty afternoons.
Reschedule when someone is off
When a staff member is away, it finds their appointments, checks who else offers the same service and is free, proposes new times and drafts a note to each customer. Nothing moves until you approve the card.
AskAna is off on Thursday. Find her Bookings appointments, suggest who can take each one and draft the notes to the customers.
Review services, buffers and hours
It goes through each service's duration, buffer time and assigned staff, and points out mismatches such as a 60-minute service offered by someone whose hours end at 16:30. Edits to the booking page wait for your approval.
AskReview our Bookings services and tell me which durations, buffers or staff assignments look wrong.
Count the month's appointments
On the first working day of each month it totals appointments by service, staff member and weekday, adds cancellations, and writes the figures into an Excel workbook with two lines on what changed since the month before.
AskOn the 1st of each month, add last month's Bookings totals by service and staff member to the Bookings report workbook.
Follow up after a consultation
The day after each first consultation it drafts a thank-you email in Outlook with the points you wanted to share and a link to book the next session. The day's follow-ups go out together on one approval.
AskAfter every Initial consultation, draft a follow-up email with the link to book again. I will approve them together each evening.
Handle a request to change a time
A customer emails to move their slot. The agent checks open times for that service, drafts a reply offering two options and, once you approve, updates the appointment and sends the reply.
AskMrs Okafor wants to move Friday's appointment. Offer her two other times this week and update Bookings when she picks one.
How it connects
- 1You sign in once with the Microsoft 365 account that manages your booking page. Bookings has to be switched on for your organisation, and some organisations need an administrator to approve the connection first.
- 2You choose which agents may open Bookings. The coordinator or Chief of Staff who handles appointments needs it; a research or design agent has no reason to see your customers' bookings.
- 3Reading bookings, services and staff calendars needs no approval. Booking, moving or cancelling an appointment, editing a service or business hours, and emailing a customer always ask first, and one card can cover a day's changes.
More in Calendars and scheduling
Other apps of this kind that agents work in, each with its own page.
Watch it work
A sample replay with example data, sped up. Pause it, scrub through it, or take the mouse yourself. This sample shows a similar job in other tools; Microsoft Bookings is not on screen.
On screen
Google Calendar
Slack
Pick a job. Watch it get done.
- Why
- You asked for an hour this week with Kenji, Aiko and Jamie.
- Where
- #launch in the Fieldwork Slack
- What to expect
- Posts one message with the two times. Sending the calendar invite is a separate request.
Your team. Connected to everything.
Google Calendar - Week of 15 February+Sample replays with fictional data, sped up. Pause one, scrub through it, or take the mouse yourself.
Questions people ask
Can an AI agent manage appointments in Microsoft Bookings?
Yes, with your approval for every change. A Monmo agent reads the booking calendar, staff availability and customer answers without asking, then prepares new bookings, reschedules and cancellations on a card. When you allow it, the change is made through the Microsoft Bookings connection, or in its own browser when the connection does not cover something.
Can an AI agent move Bookings appointments when a staff member is away?
It prepares the moves for you to approve. It finds the absent person's appointments, checks which colleagues offer the same service and are free, and drafts a new time and a message for each customer. You see every move on one card and can change or drop any line before it is saved.
Does connecting Microsoft Bookings need an IT administrator?
Sometimes. Bookings has to be available in your organisation's Microsoft 365, and some organisations allow outside apps only after an administrator approves them once. After that you sign in as yourself, and the agent sees the booking calendars your account can already manage, nothing more.
Can an AI agent report on our Bookings numbers?
Yes. Ask for appointments by service, staff member or weekday, or for cancellations over a period, and the AI agent pulls the bookings, totals them and writes the result into an Excel workbook or a short document. It can repeat the same report on a schedule, such as the first working day of each month.