AI agents for Crisp
A Monmo agent works in Crisp like a support teammate who picks up the conversations left from the night before. It drafts replies to unresolved chats, writes shortcuts from answers your team keeps typing, keeps Helpdesk articles current and prepares campaigns for a segment. It connects through your own Crisp account, answers in the visitor's language, and asks before anything is sent.
Updated 2026-11-13 · Free to start. Paid plans from $15 a month.
What agents do in Crisp
Answer the conversations left overnight
Visitors who wrote on the chat widget after hours are still waiting at 8. The agent reads each unresolved conversation, checks the customer's history and drafts the answer, so replies are ready when you open the inbox.
AskEvery weekday at 8, draft replies to the unresolved conversations from overnight and put them on one card.
Reply in the visitor's language
When someone writes in French, German or Japanese, it drafts the reply in that language and shows an English version beside it, so you approve an answer you can actually read.
AskReply to non-English conversations in the customer's language, and show me an English version of each draft.
Write shortcuts from what you keep typing
It reads a month of resolved conversations, finds answers your team types again and again, and drafts new shortcuts with a short name and clean wording. Adding them to Crisp asks first.
AskLook at last month's resolved conversations and suggest ten new shortcuts for answers we keep retyping.
Keep Helpdesk articles up to date
After a pricing or feature change, it lists the Helpdesk articles that still describe the old version and drafts corrected text, with the changed lines marked. Publishing each update asks first.
AskWe renamed the Starter plan to Basic. Find every Helpdesk article that mentions Starter and draft the fixes.
Sort contacts into segments
From conversation history and the custom data on each profile, it proposes segments such as trial, paying or asked about cancelling, with the reason for each contact. Applying the segments asks first.
AskSuggest a segment for every contact who chatted with us this month, and tell me why for each.
Prepare a campaign for one segment
Name a segment and the goal, and it drafts the campaign message, checks every link and prepares a test to your own address. Sending to customers asks first, with the recipient count on the card.
AskDraft a campaign for contacts in the trial segment telling them about the new import tool. Send me a test first.
Pass feature requests to the product team
Every Monday it reads last week's conversations tagged bug or feature, groups the requests and posts the list in Slack with links. Bugs become Linear issues once you agree.
AskEvery Monday at 10, post last week's feature requests from Crisp in Slack, grouped, with a link to each conversation.
How it connects
- 1You connect your own Crisp account once. The agent works in the workspaces and inboxes that account can open; an owner may have to allow the connection, depending on how your workspace is set up.
- 2You choose which agents get Crisp. A support agent that answers visitors needs it, and so may a marketing agent that prepares campaigns; an agent that keeps your books does not.
- 3Reading conversations, contacts and Helpdesk articles needs no approval. Sending a message, resolving a conversation, saving a shortcut, publishing an article or sending a campaign asks first.
More in Customer support
Other apps of this kind that agents work in, each with its own page.
Watch it work
A sample replay with example data, sped up. Pause it, scrub through it, or take the mouse yourself. This sample shows a similar job in other tools; Crisp is not on screen.
On screen
Gmail
Shopify
Google Sheets
Pick a job. Watch it get done.
- Order status6
- Returns3
- How-to2
- Need you3
- Why
- They follow your saved policies: order status, returns inside 30 days, care instructions.
- Where
- support@fieldwork.example · 11 customers
- What to expect
- Sends the 11 drafts. The 3 that need you are not sent.
Your team. Connected to everything.
Support log+Sample replays with fictional data, sped up. Pause one, scrub through it, or take the mouse yourself.
Questions people ask
Can an AI agent answer Crisp chats in real time?
Not as an instant chatbot. A Monmo agent reads new or unresolved conversations when something arrives or on the schedule you set, and prepares replies for you to approve, so it suits after-hours queues, follow-ups and busy mornings. Your Crisp widget settings still decide what visitors see while they wait.
Can the agent use our Crisp shortcuts and Helpdesk?
Yes. It reads your shortcuts and Helpdesk articles before drafting, so replies follow what your team already says and link the right article. When two sources disagree, it tells you which ones instead of picking. It can also propose new shortcuts from answers your team keeps retyping.
Will it send Crisp campaigns to our contacts without asking?
No. The AI agent drafts the campaign, checks the links and sends a test to you, but sending to customers always shows a card first with the segment, the number of recipients and the full message. You can edit it, allow it or decline it.
Can the agent look up an order or a subscription before replying?
Yes, if you connect the app that holds it. With Shopify or Stripe connected, it checks the order, the charge or the plan before drafting, and puts what it found at the top of the reply. Any refund or change to a subscription waits for your approval.